How much will I pay for shipping and delivery?
The shipping and delivery charges will be displayed in your final order summary, before you proceed to the step of payment issue.
When will I receive my order?
Once you placed an order, you will receive an Order Confirmation email acknowledging receipt of your order. Once your payment and shipping details have been verified, you will then receive an email from us indicating that your order is being processed. The email will provide you with more information regarding the expected delivery schedule.
With our registered customer, you are able to check the status of your order that we updated online at any time.
Can I choose the exact time of delivery?
Unfortunately , It is not possible to choose the exact time of delivery as all delivery will be handle by our courier service partners.
Do you deliver everywhere in Malaysia?
Most of the products offered by RAV DESIGN can be delivered anywhere in Malaysia provided the location is reachable within our courier service delivery coverage.
Do you deliver outside of Malaysia?
As for time being, we are only accepting order within Malaysia, we will be considering on expending out of Malaysia order if we foresee there is a major needs.
Do you deliver to my office address?
Yes. Please provide your office address as the delivery address during the check-out process. Remember to indicate the company name in the address, otherwise our delivery partners may not be able to access the premises. To Be Aware, Once your order is placed, you cannot change the delivery address.
What happens if I am not at home when the courier is here to deliver?
When you are not at home you may ask someone else at home to take delivery of the order on your behalf. Please make sure that this person has your ID, or his/her ID, as well as dated and signed letter of authorization from your indicating that you authorize this person to take delivery of RAV DESIGN Online Store order on your behalf.
Do you accept walk-in collect?
Yes. We do accept customer from our RAV DESIGN Online Store to collect their order from our HQ at 7, Jalan TPP 6/8, Taman Perindustrian Puchong, 47100 Puchong, Selangor.